Frequently Asked Questions

How do I make a booking?

Select the hotel of your choice and choose the dates you wish to stay, the number of rooms and number of people and click on Check Availability.

What happens if I need to cancel or amend my booking?

Select the hotel of your choice, click on Check Availability and logon using the details you entered when you made your booking. If for any reason this does not work please email support@relaxinnz.co.uk clearly stating your booking reference and hotel name in the subject and we will make the required changes (where possible).

What is the cancellation policy?

Cancellations must be made by noon local time 48 hours prior to your arrival to avoid a charge of the full cost of the stay being debited from your card.

What is the payment procedure?

Your supplied credit card will be debited by RelaxInnz for the full amount of the stay 48 hours before arrival.

What happens if there is a problem when I am in the hotel?

If you are not happy with any aspect of your hotel, please notify a member of the management team immediatly, so they have the opportunity to rectify matters. If you wish to take this matter further then either email support@relaxinnz.co.uk or call us on 0845 805 3478 and we will assist you as much as we can. If after your stay you are still unhappy, then please write to RelaxInnz.

Disclaimer

RelaxInnz and hotelinfo Ltd will not be held responsible if the hotels fail to provide any services which have been confirmed, in the following circumstances:

  1. Industrial action by employees at either hotel, RelaxInnz, hotelinfo Ltd or a major supplier.
  2. Destruction or damage to the hotel or RelaxInnz or hotelinfo Ltd offices.
  3. Civil disturbance or riot.
  4. Email bookings which do not reach RelaxInnz on time. Or where RelaxInnz or hotelinfo Ltd cannot correspond due to incorrect information being supplied, or equipment malfunction such as an inoperative fax machine or email server error or pc not able to accept incoming mail.
  5. The necessary payments have not reached RelaxInnz on time.
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