RelaxInnz - Terms & Conditions

The present General Terms and Conditions apply to reservations that you make yourself via the online reservations systems of hotelinfo Ltd. England and its technology provider.

Reservations System

The current online reservations system has real-time access to effective data and the actual availabilities of the individual hotels, it places effective reservations directly with the individual hotels.

Insofar as reservations are made, the present online reservations system may only be used for effectively required bookings, which are subsequently also taken up, and not for fake bookings (e.g. test bookings) or fictitious reservations.

Making reservations

Each reservation will be forwarded to the hotel in question on your behalf by hotelinfo Ltd. England and its technology provider.

Accommodation contract

The accommodation contract is formed directly between you and the hotel you have selected, as the reservation is being made. hotelinfo Ltd. England is not a party to this accommodation contract.

Payment

You pay the room price that is confirmed by the hotelinfo Ltd. England online reservations system. This payment will be debited by hotelinfo Ltd. from the credit card provided at the time of booking, if you made your booking before 31/01/09, all bookings from 01/02/09 will have their card debited by RelaxInnz, this payment is taken 48 hours prior to arrival

Credit card

A valid credit card is required for making hotel reservations via the online reservations system of hotelinfo Ltd. England.

Your credit card is initially used as a guarantee to secure the reservation and will only be charged by RelaxInnz Ltd. England two days prior to arrival. If the specified credit card ceases to be valid between the time the reservation is made and the arrival date, then the hotel concerned shall be entitled to cancel the reservation at any time without consulting you. You shall not have any entitlement to accommodation in this case.

Reservation status

Your reservation has 'guaranteed' status until two days prior to arrival after which it is a confirmed pre-paid booking.

Cancellations

In order to avoid any misunderstandings, all cancellations must be made via the online reservations system of hotelinfo Ltd. England via www.relaxinnz.co.uk

Your reservation confirmation will specify a cancellation deadline (noon two days prior to arrival); up until this deadline, cancellations can be made free-of-charge. If the reservation is cancelled after this date, then the individual cancellation terms of the individual hotel shall apply.

In the event of accommodation not being taken up, without any cancellation, then a cancellation fee will be charged to your credit card for the full cost of the stay.

Latest check-in time at all properties is 11pm.

Hotel categories and hotel information

The customary international hotel classification system with stars gives a non-binding indication of the standard of the hotel, as assessed by the hotel itself. All the additional information and descriptions pertaining to the hotel are also based on information from the hotel itself.

hotelinfo Ltd. England does not give any guarantee regarding the correctness or completeness of the hotel categories and information specified.

Room prices

All prices are specified per room and per night and include all service charges and the statutory value added tax.

The reservation confirmation will specify whether additional services are included in the room price (e.g. breakfast, evening meal, etc.).

Miscellaneous

All the data has been compiled with the greatest possible care. No liability can be assumed, however, for any errors during data capture or data transmission.

The inclusion of data in other data carriers, including excerpts of the data, or the use of the data for purposes other than those intended here, is only permitted with the express permission of hotelinfo Ltd. England.

English law shall apply. The place of fulfilment and jurisdiction shall be London England.

At RelaxInnz we are committed to protecting your privacy. This statement is made in the light of the requirements of the Data Protection Act 1998 in order to alert valued contacts to RelaxInnz's data processing practices which will govern the processing of your data. If you have any queries about this statement please contact Chapman head office, Avenals Farm, Water Lane, Angmering, BN16 4EP

How do we collect information?

We will obtain personal information from you when you enquire about our activities, register with us, send an email, or otherwise provide us with personal information. We may also receive information about you from third parties, for example from a friend who wants to tell you about the website.

What information do we collect?

The types of information collected might include names, date of birth, e-mail address, postal address, telephone number, fax number and credit/debit card details.

How do we use this information?

We will use your personal information to provide you with the services, products or information you have requested and for administration purposes. We may need to share your information with our service providers, associated organisations and agents for these purposes.

We only use your personal information for direct marketing purposes if we are allowed to do this by law or if we have your consent. If you do not wish to be contacted by email, phone or mail please notify Chapman head office, Avenals Farm, Water Lane, Angmering, BN16 4EP or email support@relaxinnz.co.uk

Do we use 'Cookies' ?

'Cookies' are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. Essentially it takes the form of a small text file deposited on your computer's hard drive.

RelaxInnz may use cookies to ensure that you can interact with our web sites successfully, to identify you when you visit our web sites and to keep track of your browsing patterns. The use of cookies does not give us access to the rest of your computer.

If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser's instructions. You can do this by clicking on the "Help" menu. Please note however that if you disable our cookies you may not be able to access certain services or facilities on our sites and your use of our sites may be restricted. Further information on deleting or controlling cookies is available at www.AboutCookies.org.

How do we protect personal information?

We use a secure server when you make a booking via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.

Will we disclose the information we collect to outside parties?

As indicated above, we may pass your information to our service providers, agents and associated organisations, and, if you have consented, to other organisations who may share our objectives.

We may also need to disclose your information if required to do so by law.

Your consent

By providing us with your personal data, you consent to the collection and use of any information you provide in accordance with the above purposes and this privacy statement.

You also consent to our transferring your information to countries or jurisdictions which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we will, if appropriate, put a contract in place to ensure your information is protected.

Right of access

You have the right to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

Changes

If your personal details change, please help us to keep your information up to date by notifying us at the above address.

We reserve the right to amend this privacy statement. If we do so, we will post notice of the change on our website and you will be deemed to have accepted such changes.

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